Privacy Policy

1. Introduction

This Privacy Policy applies to the Alliance PG mobile application (package in.alliancepg.app) and the web portal hosted at https://alliancepg.in (collectively referred to as the "Service").

The Service is operated by Alliance PG ("we", "us", or "our"), providing accommodation and Paying Guest (PG) management services located near Alliance University Central Campus, Anekal Road, Bengaluru, Karnataka, India.

2. Information We Collect

We collect only the information necessary to provide PG accommodation management, room bookings, identity verification, and communication:

• Personal Information: Full name, 10-digit mobile number, email address, gender, room number, and admission date.
• Parent / Guardian Information: Parent name, relation, and contact phone number for emergency purposes and hostel safety regulations.
• Identification & KYC: College/University affiliation (e.g. Alliance University student ID/program) and identity verification documents submitted voluntarily for room allocation.
• Billing & Transaction Details: Monthly rent amounts, payment status, settlement dates, and payment reference numbers. Note: All online payments are handled directly by certified payment gateways / Paytm UPI. We do NOT store your bank account passwords, debit/credit card CVV, or UPI PINs.
• Technical Data: Device model, operating system version, and session identifiers (secure cookies) to keep you logged in to your account.

3. Android App Permissions & Usage

The Alliance PG Android application requests certain runtime device permissions. Below is a detailed explanation of why each permission is required:

• CAMERA Camera: Used exclusively when you choose to take a photo directly inside the app, such as capturing a profile photo, photographing a KYC document, or reporting a maintenance/room issue. The camera is never accessed in the background or without your direct action.
• STORAGE / MEDIA Photos & Files Access: Used to allow you to upload receipts, identity proofs, or documents from your gallery, and to save downloaded receipts, payment invoices, and PDF notices to your device's Downloads directory.
• LOCATION Approximate / Precise Location: Used optionally to assist in navigating to Alliance PG branches near Alliance University campus or confirming local check-in when requested by the hostel management.
• NOTIFICATIONS Notifications: Used on Android 13+ to notify you when a file download (like a rent receipt or invoice) has completed.
• INTERNET Internet & Network State: Required to establish a secure SSL/TLS connection with our official backend servers at alliancepg.in.

4. How We Use Your Information

We use the collected information solely for legitimate operational purposes:

• To process your PG admission, room allocation, and check-in/check-out records.
• To calculate and track monthly rent, deposit, and meal plans.
• To verify student identity in accordance with local hostel safety standards and police verification requirements.
• To enable direct phone and WhatsApp communication regarding notices, fee reminders, or emergency support.
• To maintain system security, detect fraudulent activity, and prevent unauthorized access.

5. Payment Processing & Financial Disclaimer (Paytm for Business)

Important Notice Regarding Rent Payments and Transactions:

• Technology Platform Only: Alliance PG (the mobile application and web portal at https://alliancepg.in) operates strictly as a technology, directory, and data record management system. Alliance PG is NOT a bank, financial institution, wallet operator, or escrow agent.
• Direct Transactions Between Resident and PG Owner: All rent, advance deposits, and maintenance payments are transferred directly from the resident's (or parent's) bank/UPI application to the respective PG Owner's merchant account via Paytm for Business (or owner UPI/bank account). Alliance PG does NOT hold, intermediate, or touch your funds.
• Payment Gateways & Banking Responsibility: Any payment processing failures, pending transfers, network timeouts, duplicate deductions, or banking errors fall under the technical and operational responsibility of Paytm for Business, NPCI (UPI), and the respective participating banks.
• Refunds & Disputes: Any fee disputes, refund claims, adjustments, or security deposit returns must be settled directly between the resident and the respective PG Owner. Alliance PG provides data management only and assumes zero financial liability for monetary transactions between residents and PG owners.

6. Data Sharing & Third Parties

We do NOT sell, rent, trade, or monetize your personal data to any third-party marketing companies.

Your data is only shared with third parties under the following strict conditions:

• Payment Processors: Transaction status and reference IDs are processed via Paytm for Business to record payment receipts.
• Legal & Regulatory Compliance: If required by law, court order, or government authority (such as mandatory local police tenant verification for hostel safety).

7. Data Security & Data Leak Responsibility

Alliance PG takes direct responsibility for safeguarding the personal digital data entrusted to our platform against unauthorized leaks or breaches:

• Scope of Responsibility: Alliance PG's operational and legal responsibility is strictly focused on securing, maintaining, and protecting your digital data (resident profiles, phone numbers, room allotment records, and KYC documents) stored on our official servers from unauthorized access or data leaks.
• Data Encryption: All data transmitted between the app/browser and our servers is encrypted using industry-standard HTTPS / TLS 1.3.
• Credential Protection: Passwords are encrypted using modern cryptographic hashing algorithms (bcrypt) and are never stored in plain text.
• Database Safeguards: User data is kept in secure, password-protected databases with isolated access controls and regular automated backups.
• Retention: We retain resident records only for the duration of the resident's active stay and required statutory audit periods, after which records are securely archived or permanently deleted.

8. PG House Rules & Resident Conduct

While Alliance PG provides the digital platform and data management, the day-to-day physical operations and hostel discipline are governed by each respective PG branch. All residents agree to adhere to the following standard PG rules:

• Gate Timings & Curfew: Residents must follow the designated entry and exit timings established by their specific PG branch management. Late entries require prior notification to the PG Owner or resident warden.
• Visitor Policy: Outside guests and visitors are permitted only in designated common areas during specified visiting hours. Unauthorized overnight visitors are strictly prohibited.
• Prohibited Substances: Consumption, possession, or distribution of illegal substances, narcotics, alcohol, or smoking inside the PG premises is strictly forbidden and constitutes grounds for immediate eviction and statutory reporting.
• Noise & Quiet Hours: Residents must maintain a peaceful, student-friendly environment. Loud music, shouting, or disturbance during night hours is strictly restricted.
• Property Damage & Cleanliness: Residents must maintain cleanliness in their rooms and shared amenities. Any intentional or negligent damage to PG furniture, appliances, or infrastructure will be billed to the responsible resident.
• Branch Management Authority: Daily hostel maintenance, meal schedules, room allocations, and physical premises safety are administered directly on-site by the respective PG Owner and staff.

9. Your Rights & Data Deletion Requests

You have the right to access, review, update, or request the deletion of your personal account information at any time.

To request account deletion or data removal, you can:

• Contact the PG administration via phone at +91 93802 85326.
• Send an email to alliancepg.in@gmail.com with the subject "Data Deletion Request" along with your registered phone number.

Upon verification, your profile and associated personal records will be removed from our active database within 7 working days, subject to statutory accounting and legal retention requirements.

10. Children's Privacy

Our Service is intended for university students, working professionals, and parents. We do not knowingly collect personal information from individuals under the age of 16 without parental consent. If we become aware that a child under 16 has provided us with personal information without parental consent, we will promptly delete such information.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our legal obligations or operational practices. Any changes will be posted on this page with an updated "Last Updated" revision date.

12. Contact Us

If you have questions, feedback, or concerns regarding this Privacy Policy or your data, please reach out to us: